June 20, 2017

Meet CMSA Board Member, Laura Ostrowsky

This week we sat down with Laura Ostrowsky to talk Case Management, changes in healthcare and how she helps her team through the toughest times. Laura is a CMSA board member, a thought leader and Director of Case Management at the Memorial Sloan Kettering Cancer Center. Join her next week at CMSA 2017 for her interactive Lunch & Learn on Navigating the Care Continuum.

 1. As the Director of Case Management for Memorial Sloan Kettering Cancer Center, you’ve headed up an award-winning management program. What keeps your team moving forward?

When I came here there were about 25 people in the department, we now have over 70. I’ve grown the department from what started as an inpatient only Case Management program in a DRG (Diagnosis Related Groups) exempt hospital into a comprehensive program where we work with inpatient and outpatient. We’re supporting patients as they journey through the healthcare continuum.

We used to talk about Discharge Planning, but now I prefer the term “Transition Planning”, because Discharge Planning is a limited concept all about setting up services for people when they leave the hospital, but you don’t have to be admitted to the hospital to need services. That’s why we call it Transition Planning. There’s more outpatient care than there was before with more ambulatory surgeries or limited surgery and non-invasive procedures. Patients are not spending as much time in the hospital as they were in the past, and that can mean new challenges for case managers.

2. Case managers see more of these challenges every day. What keeps you going?

One of the social workers at Memorial used to say, “It’s hard being the case manager because you have all the bad lines in the script”. One of the things I like to tell my staff when they feel beaten down is—especially because we’re in a Cancer hospital—people are upset; they’re angry; they’re mourning; they’re in grief. Even the patients who are getting better still have Cancer – they’re frightened.

As a patient you’re very vulnerable, but your case manager doesn’t make you feel vulnerable. Only case managers have that connection with them. So, if you are angry or upset, your case manager is an easy person to take that anger out on. They don’t get angry at their doctors or nurses because they rely on them for the care.

3. Healthcare is always changing. How have these shifts shaped the roles of case managers?

In the mid-eighties, they changed the reimbursement model from per diem payment to payment by case or DRGs. Basically, when care started to be paid for on a per case basis rather than a per day basis, there was a recognition that hospitals had to get patients in and out faster; that they couldn’t waste time and resources.

That spurred the growth of ambulatory surgery and admit day surgery. People used to be admitted for surgery the day before, now patients are admitted the day of the surgery. This resulted in decreased lengths of stay.  We began to see a shift to ambulatory and minimally invasive procedures. That was the birth of Case Management.

4. Who should attend your Lunch & Learn next week and what’s the focus?

My presentation is focused on acute care case managers or hospital case managers, but a lot of what we’ll discuss will apply to case managers in other settings also. I’m going to be talking about the conflicting roles of the case manager and the importance of self-care to anchor yourself through them. The goal is to get people talking about how we navigate different aspects of these roles and to get them sharing their best practices.

5. You’re going to be talking about the different roles of case managers, can you give us a few examples?

Working with patients as a case manager you’re advocating for patients; you’re teaching them; you’re trying to empower them to take responsibility and control of their lives and their health. And you’re trying to get people to the most appropriate level of care.

You’re also helping to sustain healthcare because part of Case Management is Utilization Management. Like clean air, potable water and renewable energy sources, there are limitations, these things aren’t never-ending. You need to use them appropriately and manage them appropriately in order for them to last.

It’s the same with healthcare dollars and beds in hospitals. Hospital beds are a scarce resource and money for care is limited. So, if you don’t need to be in a hospital bed, we help you to move safely to the most appropriate setting or level of care, whether that is home with services like home care or rehab or to an inpatient sub-acute setting. We’re tasked with getting people to that next level of care without delay, freeing up acute care resources for the next patient.

Attending CMSA 2017?

Angel MedFlight World Wide Air Ambulance is proud to present Laura Ostrowsky’s interactive Lunch & Learn on Continuing the Care Continuum next week in Austin. Join us from 11:30 a.m. – 1:00 p.m next Tuesday, June 27th.



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May 15, 2017

The 2017 ACMA National Conference Event Recap Video

The Angel MedFlight Team had an amazing time meeting all the Case Managers at the 2017 ACMA National Conference in Washington D.C.  

One of our favorite things to do after the ACMA National conference is to comb through all of the footage that we capture over four days.   It’s always such a great time seeing familiar faces, while meeting new case managers and other healthcare professionals. 

The challenge of course is whittling down over 10 hours of footage to something more digestible.  We were up for the task and I think we definitely captured the entire weekend here!  

We hope you enjoy this recap, and we look forward to chatting with you soon whenever you might need our air ambulance services.



Care to see more pictures and videos from the ACMA National Conference?  

Be sure to check out our Facebook and Instagram pages.


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April 26, 2017

Angel MedFlight Worldwide Air Ambulance CEO, Jason Siegert, Awarded Department of Defense Program Patriot Award

Jason Siegert, CEO of Angel MedFlight Worldwide Air Ambulance, was awarded the Patriot Award on Thursday, April 20, 2017. The award was presented to Siegert by Carol Smetana, Arizona ESGR representative. The Employer Support of the Guard and Reserve (ESGR) Patriot Award recognizes supervisors for supporting National Guard and Reserve service members. Family members or employees serving in the National Guard or Reserve nominate their supervisors for supporting their military service.  Read more about it

April 11, 2017

Interview with Astronaut Mark Kelly

Angel MedFlight caught up with our board member, Captain Mark Kelly, to discuss air ambulance, the medical flight industry and the benefits of Angel MedFlight Air Ambulance.  The link below takes you to this fascinating interview. 

Interview with Astronaut Mark Kelly

January 17, 2017

Angel MedFlight Makes a Stellar Connection: Astronaut Mark Kelly to Speak at Case Manager Conference

It is always an honor for the Angel MedFlight team to be part of a patient’s journey. To ensure every

Astronaut Mark Kelly

Astronaut Mark Kelly

transfer is seamless, we partner with case managers at facilities around the world. These valuable healthcare professionals are committed to successfully bridging their patients’ transitions of care. We appreciate their dedication and their trust in Angel MedFlight.

In support of case managers and their continued professional development, Astronaut Mark Kelly — a member of Angel MedFlight’s Board of Directors — will provide the Keynote Presentation at an upcoming American Case Management Association (ACMA) National Conference.

To learn more about this opportunity for care management professionals to connect with Capt. Kelly, please continue reading below.

Angel MedFlight Sponsors Astronaut Mark Kelly as Keynote Speaker at ACMA National Conference                                                                                  

SCOTTSDALE, Ariz. (January 17, 2017) – Angel MedFlight Worldwide Air Ambulance is proud to sponsor retired US Navy Capt. Mark Kelly as the keynote speaker at the American Case Management Association (ACMA) 2017 National Conference in Washington D.C. April 20-23. Kelly, a former NASA space shuttle commander, will speak on Friday morning, April 21 at the Gaylord National Resort.  More than 1,400 case management professionals from across the country are expected to attend the annual conference. Angel MedFlight is the exclusive Educational Underwriter for the keynote presentation.

Kelly’s inspiring message will include highlights from his career including the 54 days he spent in space during four space shuttle missions. He will discuss achieving success and building strong teams in challenging environments. Kelly will also share his family’s personal tragedy and resilience after the 2011 assassination attempt on his wife, former US Congresswoman Gabrielle Giffords. The couple wrote about their harrowing experience, Giffords’ on-going recovery, and their optimism for the future in their book “Gabby: A Story of Courage and Hope.”

An innovative leader, Kelly joined Angel MedFlight’s Board of Directors in the fall of 2015 as an aviation expert. Kelly is involved with Angel MedFlight’s efforts to educate healthcare professionals on air medical transport services.

“I’m excited about Angel MedFlight’s mission,” Mark Kelly said. “Angel MedFlight’s partnerships with Centers of Excellence has helped lead the charge of patient-centric care. I look forward to speaking to the dedicated group of healthcare professionals in D.C. Now, more than ever, we have an opportunity to put the focus of healthcare back on the patient. Angel MedFlight is proud to be a leader in this important cause.”

Angel MedFlight has a strong relationship with case management professionals across the country and has partnered with ACMA as a corporate sponsor since 2011.

“We are continually impressed by case managers’ commitment to successfully guide their patients’ transitions of care. It is an honor for Angel MedFlight to support the continued education of these dedicated healthcare professionals. Capt. Mark Kelly is a dynamic speaker who offers a unique perspective on teamwork and the healthcare system. We believe conference attendees will be able to apply Capt. Kelly’s strategies for operational excellence to their own careers,” said Jason Siegert, Angel MedFlight’s President and Chief Operating Officer.

About Capt. Mark Kelly

Mark Kelly is an American astronaut, retired United States Navy Captain, New York Times best-selling author, and experienced aviator with more than 6,000 flight hours in over 50 different aircraft.   He flew combat missions in the first Gulf War and has made four trips into space; his final mission as the last commander of space shuttle Endeavour.   Mark serves as an independent safety advisor for SpaceX and is a co-founder of World View Enterprises, an Arizona based aerospace company which is pioneering a frontier at the edge of space.  He also serves on several corporate boards including the board of directors of Angel MedFlight.

In January 2011, Mark’s wife, Congresswoman Gabrielle Giffords, was shot in an assassination attempt.  This tragic event forced Mark to learn more about air medical transport options as he searched for an air ambulance service to transfer Gabby to Houston for recovery and rehabilitation.

Mark understands all too well the needs of families facing the challenge of having to move a sick or injured family member across the country.   He has reviewed Angel MedFlight’s best-in-class aviation and clinical safety protocols and is confident in the service that Angel MedFlight provides its customers.
Find more information about Mark Kelly’s keynote presentation at www.angelmedflight.com/Mark-Kelly-Astronaut.html