May 14, 2009

Recent testimonial and an example of what we do:

Each patient is unique which makes each patient complex. At Angel MedFlight, we adjust and accommodate the patient based on their distinctive needs. This formula guarantees first class service during the air and ground transportation of the patient. We strive to go above and beyond the patient and their family’s expectations of service and comfort.

In late April, Angel Medflight began working with a family whose mother was suffering from Mesothelioma, lung cancer, heart arrhythmia, and respiratory insufficiency. Angel MedFlight understood that the first and foremost important factor for the family was their mothers comfort during the transition. Second to comfort, the family needed affordable transfer. Angel Medflight was able to address both priorities and was successful in accommodating the patient by picking her up at her house and flying her to her destination to be with her loved ones. Please read through the testimonial below as it reflects the goal we strive to achieve with each patient:

Dear Angel MedFlight,
Thanks for your inquiry and for the incredible work that your team performs. Mom’s transfer went extraordinarily well; the Critical Care Medical Crew were true professionals and inspired confidence at every step of the way. The pilot and copilot were also superb, kind, professional and reassuring. I think the only time I had peaceful sleep in the past three weeks was during the flight, when I could see how very well she was cared for. You and your team very much exceeded my considerably high expectations. Angel MedFlight is/was one of the very few things that have gone well on the difficult journey that my mom and our family faces. From the bottom of our hearts, the family sincerely thanks you.

It is often said that folks recount unsatisfactory experiences to others at a much higher rate than they do the good experiences. Let me assure you that I will personally prove this axiom wrong. I have shared my experience with Angel MedFlight with dozens of my colleagues and will continue to get the word out. You and your team are exceptional just when exceptional is what is required. Thank you.*
Sincerely,

L.L.
Rochester, MI

Angel MedFlight looks forward to being able to give outstanding service to your family during their challenging time.

*The identification of the family, medical crew, and pilots have been removed for confidentiality purposes.

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